PITS - Disruptive Library Patron Incident Tracking System
PITS is an online Patron Incident Tracking System which allows staff to create online incident reports to assist in the management of disruptive patrons in a secure web-based application. PITS accommodates reporting of incidents, perpetrators, victims, and witnesses, using a customized set of priorities, incidents and individual physical descriptions. Lists of infractions are based on your local rules of conduct, as are follow-up actions. Automatic routing of incident notifications keeps key contacts in the loop. PITS can also store documents associated with an incident, such as letters of warning or suspension.
PITS allows libraries to collaborate with local agencies on the tracking of problem patrons to ensure greater security and safety for their staff and other patrons. A simple dashboard allows for an at-a-glance view of current reports, perpetrators, and suspensions.
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As Seen in Library Journal!!!
...Denver-based Quipu Group last year launched its Patron Incident Tracking System (PITS) designed with help from Berkeley Public Library (BPL), CA. The secure, web-based application maintains branch-level rules of conduct and follow-up actions and helps staff create uniform incident reports with input fields for incidents, perpetrators, physical descriptions, victims, and witnesses....Read the complete article.