PITS®
"Finally we have a central, searchable place for our security incidents!"
— Jenny Noel, Mandel Public Library of West Palm Beach, FL
— Jenny Noel, Mandel Public Library of West Palm Beach, FL
PITS®
"PITS® provides a superb vehicle to document, store, & recall information re: library incidents in an easy to use format."
— David Glenn, Pikes Peak Library District, CO
— David Glenn, Pikes Peak Library District, CO
PITS®
"The PITS® software is easy to use and the implementation was very smooth. I highly recommend it!"
— Anderson Public Library, IN
— Anderson Public Library, IN
PITS®
"PITS® fulfills a need that many libraries have today. I recommend this product whenever I have the opportunity."
— Jon Solomon, Englewood Public Library, CO
— Jon Solomon, Englewood Public Library, CO
PITS®
“PITS® has empowered our staff to participate in the security of our libraries."
— Linda Rothstein, Clearwater Public Library System, FL
— Linda Rothstein, Clearwater Public Library System, FL
PITS
"PITS allows us to recognize patterns of behavior, facilitating early intervention and prevention."
— Arapahoe Libraries, CO
— Arapahoe Libraries, CO

An online library Patron Incident Tracking System that fosters a safe space for everyone.

With PITS®, your staff can experience clear and consistent incident reporting, send notifications to appropriate staff members and keep track of which patrons are currently suspended or trespassed.

  • Create incident reports online in a secure web-based application
  • Customize descriptions, incident types, and follow-up actions
  • Upload and attach documents and image files to reports and perpetrator records
  • Automatic routing of incident notifications to appropriate staff
  • Built-in dashboard organizes incident reports, perpetrators, and current suspensions
  • Easy search interface for existing incident reports and perpetrators
  • Provides granular control of permissions for users and groups
  • Offers statistical and detailed reporting capabilities
  • Flexible to fit with your library policies

You decide what data to collect at your library! PITS® supports local policies and can include the date and time of the incident, location of the incident, the specific rules of conduct that have been broken, information about the patrons involved, staff comments and any additional support called for the incidents.

  • The PITS® Dashboard also offers a quick view of patrons suspended or barred from the library
  • Libraries that upload images and documents benefit from the additional information that these artifacts offer to support incident tracking
  • PITS® is a hosted, web-based application
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